Privacy Policy
Nexa VoIP - Privacy Policy
Effective Date: April 2025
Last Updated: April 2025
1. Introduction
Welcome to Nexa VoIP. We are committed to protecting your privacy and ensuring the security of your personal and business information. This Privacy Policy explains how we collect, use, disclose, and protect the information we obtain through our VoIP services, including SIP trunking, Direct Inward Dialing (DID), and Toll-Free Number (TFN) provisioning.
By using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect information to provide and improve our services. The types of information we may collect include:
a. Account and Contact Information
- Company name, contact name
- Email address, phone numbers
- Billing and payment information
- Business address and service location
b. Service Usage Data
- Call logs (originating and terminating numbers, timestamps, duration)
- IP addresses used to access services
- SIP registration and signaling data
- Voicemail, SMS/MMS content (where applicable)
c. Technical Information
- Device types, configurations, and diagnostics
- Network and server activity logs
- Session records and usage patterns
d. Support and Communications
- Email correspondence, support tickets, chat transcripts
- Feedback and service inquiries
3. How We Use Your Information
- Provide, activate, and manage services
- Authenticate users and prevent fraud or abuse
- Bill for services and process payments
- Provide customer support and troubleshoot issues
- Comply with legal and regulatory obligations (e.g., law enforcement requests)
- Improve service quality, security, and performance
4. Information Sharing and Disclosure
We do not sell or rent your information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in billing, hosting, customer support, and compliance.
- Legal Requirements: When required to do so by law, subpoena, or regulatory authority.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.
5. Data Security
We use industry-standard encryption, secure network architecture, access control, and monitoring to protect your data. While no system is completely secure, we strive to maintain the highest levels of data security.
6. Data Retention
We retain personal and usage data for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal obligations and dispute resolution. Call records and SIP logs may be retained for a minimum of 12 months or as required by applicable laws.
7. Your Rights
Depending on your location, you may have the right to:
- Access the data we hold about you
- Request correction or deletion of your personal data
- Object to or restrict certain data processing
- File a complaint with a regulatory authority
To exercise your rights, contact us using the details below.
8. Cookies and Web Tracking
Our website may use cookies or similar technologies to improve user experience, analyze traffic, and personalize content. You can adjust your browser settings to disable cookies if you prefer.
9. Children’s Privacy
Our services are intended for business use only and not directed to individuals under the age of 18. We do not knowingly collect personal data from minors.
10. International Transfers
If you access our services from outside [Insert Country], your data may be transferred to and processed in jurisdictions that may have different data protection laws. By using our services, you consent to such transfers.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised effective date. Your continued use of the services after such changes constitutes acceptance.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact:
Nexa VoIP Privacy Team
support@nexavoip.com